On top of that I have looked at the hotel details on all the sites and it is shown as variously 3, 3.5 and 4*. Ridiculous, in any business any changes are e mailed back surely? So in amongst having a fairly miserable few days I await their precious e mail. Eventually she said she would pass this on as feedback. I am down £1200 and only have hand written notes to say what I'm doing. The only thing the same about my holiday is that I have booked with them, everything else changed (except booking number) so why no e mail. Why? No decent answer so we went back and forth on this for a while. Oh no you have to wait til tomorrow for that. She then said yes it was! Where is my e mail saying so. Nonsense, booked on say so on phone earlier. Was told I have to accept the holiday for it to be booked. So, having coped with family issues in between, I called them again (always fun).
TELETEXT HOTELS ONLY UPGRADE
If you say you are ringing then flippin' well do it!!! We rearranged holiday, upgrade to 4* with facilities I wanted, new fly date, new island even. Had a shout that original guy was happily in work taking new business and decided I could hang for however long it suited him. To be fair after the first advisor got panicky I was put through to both original advisor and super. Said suggested hotel was not the same and wanted money back. Was still waiting at 11.30 so called them. I was out so he told hubby he would call next shift starting 10am in the morning. Next day advisor called to say that hotel is booked up and suggested another. Got immediate quote (I will do your very good price) then confirmation.
Booked it although a bit unhappy it was more money than expected but that can happen elsewhere. Researched long and hard as I'm picky about hotel. Price went up from advertised but still seemed reasonable. Although I understand this is not Teletext, they took 2 months to respond with a measly offer of "Goodwill" stating they were basically not liable as they are just an agent! I would rather stay in the UK than user this company every again! Their customer service is rubbish and they do not "BOOK" or GUARANTEE your booking at all. To make it worse we were then delayed 3 hours coming home. The location was poor and miles from where we wanted to be and was unable to get to by transport. The hotel facilities were fine but the security was very poor (twice someone walked into our room with their own keys) and the noise was horrendous. 3 days before we flew the hotel changed our accommodation with NO EXPLANATION whatsoever! we had no choice but to accept the new location which was not ideal as we only had 3 days to go and had booked time off work and made plans. I had stayed at the hotel before so knew what to expect and couldn't wait for our short break. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: ATOL protection does not apply to the other holiday and travel services listed on this website.So me and my friend booked a quick getaway to Spain and was really looking forward to it. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. When you pay you will be supplied with an ATOL Certificate. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme.
0 kommentar(er)
